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Our Prestigious Client : 8bit Group

8BitGroup (the largest performance driven marketing company) selected English Call Center to serve them for their multi languages call centers services need.

8BitGroup is a corporate which includes group of advertising companies and health products. Digital advertising companies are LeadBit, MediaVenus, FBilling, shakes.mobi, afternic. They have 54 offices around the world with 1500 employees. Daily they have 7,000,000 visitors with 140,000 conversions per day.

8BitGroup deals in personal care product. The company has 20 branches and turnover of 1,000,000 -10,000,000. The have established company in 2000 in Russia and now have expanded business globally to different part of the world.

English Call Center is providing call center services to 8bitgroup for the South Asian countries like India, Sri Lanka, Thailand and Bangladesh to generate leads and sale their products. We have helped them with inbound and outbound call center services in multilingual languages like English, Hindi, Bengali, Sinhala, and Thai for south-east Asian Countries.

Every call is not a lead or sale but our order taking agents diverts the prospects into the right direction of sale and results in increase in conversion rate. Our expert agents are working hard to increase their conversion rate which was about 40% which is now 70%.

We take care of their inbound calls of order placing services which is being managed by our dedicated order taking staff efficiently. The multilingual agents communicate with customers in their native language to resolve their doubts and know the benefits of the products.

The effective communication skills of our staff have shown the right direction to the prospects and convert them into the customers. If they are not converted in first call then we give them follow up call so that any lead is not missed. Our staff maintains the record and track the order until the product is delivered to enhance the customer’s experience. Our staff also manages to take the feedback of the customer for the future.

8bitgroup manger is very happy with the team work of our multilingual order taking staff